Welcome To Carolside Medical Centre
Please do not attend the surgery if you are worried you may have corona virus.
People concerned about Coronavirus should initially go to the dedicated NHS Inform webpage, which has a handy guide to Covid-19, including updated Concern Areas, a self-assessment tool and self-isolation advice
Coronavirus (COVID-19) helpline
If you do not have symptoms and are looking for general information, a free helpline has been set up on: 0800 028 2816.
The helpline is open:
- Monday to Friday, 8.00am to 10.00pm
- Saturday and Sunday, 9.00am to 5.00pm
We are changing the way we work to enable us to continue to deliver high quality medical care where and when it is needed, although this will look quite different to what you are used to.
To keep everyone as safe as possible, we are limiting access to the surgery, and will do a lot more of our consulting remotely, initially on the phone, but soon by video link too. We will send prescriptions to a local pharmacy of your choice.
You will be able to book a remote appointment by phone up to 24 hours in advance. If we feel we then need to see you at the surgery, this will be arranged.
If you have a pre-arranged appointment already made, please contact us to change this to a telephone appointment.
Please phone after 11am for any non-urgent queries - this allows our staff to deal with more urgent requests quickly earlier in the day.
Registration and opening hours
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Please note a range of local services so that you can access the most appropriate help directly www.knowwhototurnto-eastren.co.uk
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Our practice is accessible to disabled patients.
(Site updated 18/03/2020)