Welcome To Carolside Medical Centre

CORONA VIRUS

Please do not attend the surgery if you are worried you may have corona virus.

If you are worried you may have symptoms of corona virus there is plenty of useful information on the NHS inform website at https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19. This includes information on self isolation, social distancing, advice for those with underlying health conditions. You can also access a self-certificate here for self isolation.

If you feel you need medical assessment for coronavirus please call NHS 24 on 111. This service is available 24/7. You may receive self care advice or you may get a call back from a GP to decide if you need face to face assessment. This is now done at dedicated COVID-19 assessment centres. Locally a new centre for this has been set up within Eastwood Health Centre. This is accessed by appointment through NHS 24.

Please see the following youtube video for more information regarding the assessment centre. Eastwood Community Assessment Centre

If you have any other health concerns not related to Corona virus the practice remains open, but we have a different way of working to protect both patients and staff.

We are changing the way we work to enable us to continue to deliver high quality medical care where and when it is needed, although this will look quite different to what you are used to.

To keep everyone as safe as possible, we are limiting access to the surgery, and will do a lot more of our consulting remotely. This includes both telephone and video-call appointments.  We will send prescriptions to a local pharmacy of your choice.

You will be able to book a remote appointment by phone up to 24 hours in advance.  If we feel we then need to see you at the surgery, this will be arranged. Reception is currently closed between 12 midday and 2pm. Routine phone enquiries will not be available during this time, however we are still available for emergency advice.

Please phone after 10am for any non-urgent queries - this allows our staff to deal with more urgent requests quickly earlier in the day.

Video Appointments

If you wish to have a video appointment please contact the surgery as usual, and ask for this. The link to access your appointment can be found by clicking the link below to take you to a virtual waiting room. Once logged in, please wait for the doctor to initiate the appointment. Please note you have to use google chrome to access this service. Click here to enter the Virtual Waiting Room